Contact Us

Please read our FAQ before sending us a message.

Frequently Asked Questions

If you are brand new to machine embroidery applique, then you will want to click on this link to download a FREE pdf step-by-step instruction guide outlining the basic applique process. In general, this process is how all of Creative Appliques applique designs are digitized. HOW TO APPLIQUE

Here is a list of supplies that you can print out and take with you on your next shopping spree. EMBROIDERY SUPPLY SHOPPING LIST

All of our designs are digital machine embroidery designs or cutting machine designs to be used with an embroidery machine or cutting machine, respectively. You are purchasing a digital  file, NOT a physical product like an iron-on patch! You MUST have a computer, a way to download and unzip the file, an embroidery machine or cutting machine to use these designs as well as a way to get them to your machine from your computer!

The purchase price includes download access to the zipped files which contains all sizes described on the product page, all machine formats listed, color chart, and any special instructions available for each.

  1. Click the “Add to Cart” button for each design and/or font you want to purchase. (PLEASE NOTE: My website does not feature a function that notifies when an item has been previously purchased. Please be sure to review your purchase history to prevent duplicate purchases. It is the customer’s responsibility to prevent making duplicate purchases.)
  2. Select the Shopping Bag icon near the top right.
  3. CART PAGE: review your cart contents. Add/remove items as needed.
  4. If you have a Coupon or a Gift Card add them to the appropriate boxes and click “Apply”.
  5. Select “Proceed To Checkout”.
  6. CHECKOUT DETAILS PAGE 1: If you have shopped with us before, log into your account. If this is your first time, please fill in your billing details. (PLEASE NOTE: your registered billing address must match the billing address for your payment method in order for PayPal to complete the transaction)
  7. Check the box to  the left of “I’ve read and accept the terms & conditions, (terms & conditions may be viewed by clicking on the words)
  8. Click on “Place Order”
  9. CHECKOUT DETAILS PAGE 2:  

Pay with PayPal: click on “Checkout with PayPal”. You will be redirected to PayPal to complete your payment.

No PayPal account? No problem. Choose Pay with credit or debit card. Enter the card number and expiration date on this page. Click on “Pay Now”. Your PayPal information and/or your credit/debit card information are only entered on PayPal’s secure, encrypted payment site. Your Creative Appliques account only contains your name, email address and billing address for verification as required by the PayPal shopping cart.

YES!!! There are several ways for you to get our most recent coupon code. Read on!
NEWSLETTER: We send out a newsletter several times a month with current coupon codes. (We value your privacy and never share your email address. Make sure to add our email address to your address book: admin@creativeappliques.com)
FACEBOOK: Have you liked us on Facebook yet? At times we have flash sales that are posted on our Facebook page.
FACEBOOK FAN GROUP: we post sales, new releases and FREE designs in our Facebook Fan Group. Come join us there for all of the latest info.

If you have a coupon code, please see this post on how to use it HERE

Yes. Because we value you and your privacy, we have installed on our website a secure, encrypted SSL that protects your purchases and your account.

We accept PayPal, debit cards, and credit cards. We do not accept echecks. To use a credit card, see this post HERE

PayPal’s payment page sends data to my store to automatically authorize orders.  Upon completion of payment, it marks the order as complete thereby activating the download links immediately. This automatic authorization of download links may be interrupted occasionally for the following reasons:
1. refreshing your browser or using the browser “back” button during processing
2. failure to verify the billing address due to spelling, errors, or discrepancies
3. internet connectivity issues causing a page timeout.

Although these situations very rarely occur, these automatic authorization interruptions can happen even when the payment successfully processes. If you know your payment has processed but is still reading as “pending payment”, please use the CONTACT US form to send us an email so we can manually process the order for you as quickly as possible during normal business hours.

Please see this post HERE

To reset your password, please see this post HERE

If you have a giftcard number, please see this post HERE

EMBROIDERY DESIGNS: You will receive one zipped file. Within the main file are 12 other folders sorted by individual formats. All of our designs come in 12 different formats: ART, DST, EXP, HUS, JEF, PEC, PES, SEW, SHV, VIP, VP3, and XXX.
Our embroidery fonts come in these 12 formats along with BX format to be used with the EMBRILLIANCE software.

CUTTING FILES: You will receive one zipped file containing SVG, DFX, EPS, and PNG.

INSTANT DOWNLOAD
All designs are instant download. Once your payment has been processed, you will receive an email with links to the downloads. If you do not receive this email, please check your junk or spam folder. Also, you can log into your account to download your designs. Designs will NOT be emailed to you or mailed on a CD.

Click on MY ACCOUNT at the top right of the screen. On the left side, log in to your account using your username and password. Your purchases will be listed under AVAILABLE DOWNLOADS. Click on the title of the design file you want to download. A window will pop up. Select where on your computer you want to save your file. Most designs only contain one (1) zipped file which includes all sizes of the design, every format offered, color chart, and any special instructions.

-Depending on the browser you are using, you may need to right click on the link and select “Save As” selection in the dialog box to choose the folder on your computer where you want to save the file.

-Download links are never expire. However, it is always a good idea to save back up copies of your purchases on an external hard drive, CD or USB memory stick.

PC USERS: to see a video on this process, click here: DOWNLOADING MY DESIGNS TO MY PC VIDEO

MAC USERS: to see a video on this process, click here: DOWNLOADING MY DESIGNS VIDEO

All files are in a compressed/zipped file. 

Follow these instructions on how to unzip your files. You need to unzip/extract the files before sending individual designs to your machine or before working with them in your embroidery software. The compressed/zipped folder looks similar to other folders on your computer but has the image of a zipper on the folder icon.

On a PC, right click on the zipped file to open a menu and select extract all from the menu. The extraction wizard will open. Select “next”, then “finish” through the wizard; it will place the designs in an extracted folder by the same name as the original (the extracted folder will be in the same directory as the zipped folder unless you selected another destination).

On a MAC, double click on the zipped folder. It will extract the files in the same location where you downloaded them.

Sending individual embroidery designs to your embroidery machine via USB memory stick or USB connection will be explained in your embroidery machine owner’s manual. Working with individual embroidery designs using embroidery software before sending to your machine would be explained in tutorial provided by the software maker.

Use the Contact Us form to send me a message. I reply to all email inquiries as quickly as possible during normal business hours. Order confirmation and password reset requests are sent immediately via the automated email system. If you have not received a reply to your email or from one of the automated systems, please check your spam, junk, or bulk mail folder for misdirected emails from Creative Appliques. Make sure to unblock or mark as “not spam” emails received from creativeappliques.com. As an extra added measure, go into your email safety settings and add creativeappliques.com domain to your safe senders list (depending on your email provider, this process varies). You may also need to add admin@creativeappliques.com and cre8iveappliques@gmail.com to your address book to ensure delivery of email us. You may also message me on my FACEBOOK  page.

First, close out your browser, then reopen it. If you are still having problems downloading your designs, please restart your computer.

Not to worry. Your order history contains all of your purchases. The download links never expire. Simply log into your account to download your designs again. It is always a good idea to save back up copies of your purchases on an external hard drive, CD or USB memory stick.

Several things here might come into play. I will give a detailed rundown for you on each point.

A: CORRUPT FILE: This happens at times when downloading from the internet. Here is what to do please.

 PLEASE FOLLOW THESE STEPS IN THE EXACT ORDER BEFORE DOWNLOADING AND SAVING THE NEW FILE!

1. Please delete the file from your embroidery machine, USB stick, card reader, etc.

2. Restart your embroidery machine.

3. Delete the entire file from your computer.

4. Delete the file from your recycling bin/trash on your computer.

5. Restart your computer

6. Download and save the file again.

7. Unzip the file on your computer.

8. Transfer the file to your machine, USB stick, card reader.

 This should take care of the issues if the file was corrupt.

B. STABILIZER: Stabilizer is another issue that could be causing issues. It is important to use the correct stabilizer for the item you are embroidering on.

C. HOOPING: As for hooping, if the item is not hooped very securely then it will slide and shift around causing the stitching to not meet up. If it is not possible to hoop the item, then use a spray adhesive to lay the item down onto the stabilizer, then flatten it out very well. Then pin as close to the edge of the hoop out of the way of the stitching. Pin it so even inch of it is secured.

D. APPLIQUE: When cutting the applique fabric, please be very careful not to pull too hard on the fabric you are cutting. This could cause the item to shift in the hoop thereby causing the stitching to not line up properly with the fabric and the rest of the design when you proceed to sew the remainder of the design.

E. SPACE: Another factor to consider is, if the hoop was bumped at all during the sewing process. If the hoop hit anything while sewing, it will throw the registration of the machine off and affect the rest of the stitching of that design. The machine will need to be turned off and restarted in order to reset the registration.

F. SOFTWARE: If the design was loaded into software before sending the design to your machine, this could affect the design. Software can change the characteristics of a design before saving and sending it to your machine. You might try to send the design directly to your machine bypassing any software you might be using as well.

G. RESIZING: if you took the design into software and resized it, the design stitch type could have been changed by your software program. Resizing is not recommended and we cannot guarantee our designs if they have been altered or resized in any way since this does change the integrity of the original design.

Addressing each of these points, should take care of any issues with a design file.

IF, AFTER you have followed all of these steps you are still experiencing issues, please fill out this form here so we may better assist you: DESIGN ISSUE

You are allowed to use the OUTLINE photo with the CA watermark logo left intact to advertise on your business page.

You MAY NOT use the finished photo of the stitch outs with CA watermark logo on them for your business page.

YES! You are allowed to use our designs as follows:

  1. Use the designs items for personal use.
  2. Sell items you have used with our designs in your small business, on your personal website, Etsy, Craft shows, Artfire, etc.
  3. Use the designs for small commercial jobs NOT to exceed 100 products. NO MASS PRODUCTION
  4. Use the outline photo with the watermark left intact for use on your business page.

PLEASE SEE OUR TERMS OF USE FOR WHAT YOU ARE NOT ALLOWED TO DO WITH OUR DESIGNS.

Due to the digital nature of this product, NO REFUNDS OR EXCHANGES will be given for any reason.

EMBROIDERY DESIGNS

* You are purchasing a digital embroidery file, NOT a physical product like an iron on patch!! You MUST have a computer, a way to download and unzip the file, an embroidery machine to use these designs as well as a way to get them to your embroidery machine!

* We do not guarantee the quality of our designs if they have been in any way edited, altered, or resized.

* Due to the digital nature of this product, NO REFUNDS OR EXCHANGES will be given for any reason.

* All designs, images, photos, tutorials, and other information shown on www.creativeappliques.com are the property of, and copyrighted by Creative Appliques, LLC.

* All designs on www.creativeappliques.com are original artwork and may not be copied, shared, traced, or edited in any way.

*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
PHOTO USE POLICY*
You are allowed to use the OUTLINE photo with the CA watermark logo left intact to advertise on your business page.

You MAY NOT use the finished photo of the stitch outs with CA watermark logo on them for your business page.
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ *

WHAT YOU ARE ALLOWED TO DO WITH OUR EMBROIDERY DESIGNS: 

  1. Use the applique/embroidery designs to sew on items for personal use.
  2. Sell items you have sewn with our designs in your small business, on your personal website, Etsy, Craft shows, Artfire, etc.
  3. Use the sewn designs for small commercial jobs NOT to exceed 100 products. NO MASS PRODUCTION. CONTACT US if you need a license for sales greater than 100 uses. 
  4. Use the outline photo with the watermark left intact for use on your business page.

WHAT YOU ARE NOT ALLOWED TO DO WITH OUR EMBROIDERY DESIGNS: 

  1. NOT allowed to sell, resell, share, giveaway and/or copy the digital designs in part or whole.
  2. CANNOT use our designs as is or altered in any way and sell or claim them as your own. 
  3. CANNOT share or give away our designs for free.
  4. CANNOT use any parts of our designs to create your own designs in part or whole and sell on a competitor website.
  5. CANNOT use our fonts to create embroidery designs of your own and then sell the digital embroidery file of those designs.
  6. MAY NOT use our designs for heat transfers or screen printing. 
  7. MAY NOT use our designs for vinyl. 
  8. MAY NOT use our designs for vinyl designs using a cutting machine such as Silhouette Cameo, Cricut or the like.
  9. MAY NOT use our designs to create printed paper items.
  10. MAY NOT use our designs for web design graphics.
  11. MAY NOT use our designs for logos or any other derived works. 
  12. MAY NOT use our designs to make cutting machine files out of any of our designs for personal or commercial use. 
  13. MAY NOT use our deigns for mass production or manufacturing like Zazzle/Spoonflower/Cafe Press or the like. 
  14. MAY NOT use our designs to create bulk items to be sold wholesale to retail stores or wholesaled to larger companies or internet sites or any other means.

All designs are the intellectual property of Creative Appliques. All copyrights remain with Creative Appliques. By purchasing our digital designs, you have permission to use that design file to sew onto your items. It does not give you the right to resell the design.

By purchasing our designs you agree to these terms of use.

All designs are digitized by me and have been tested.

Due to the digital nature of this product refunds are unavailable.

You will need an embroidery machine and a way to get the design from your computer to your machine. 

“LIKE” us on Facebook to be alerted to the latest design releases, sales and coupons.  FACEBOOK 

If there are any questions about the above policies, please contact me by CLICKING HERE

 

SVG CUTTING FILES

* You are purchasing a digital cutting file, NOT a physical product like an iron on patch!! You MUST have a computer, a way to download and unzip the file, a cutting machine to use these designs as well as a way to get them to your cutting machine!

* We do not guarantee the quality of our designs if they have been in any way edited, altered, or resized.

* Due to the digital nature of this product, NO REFUNDS OR EXCHANGES will be given for any reason.

* All designs, images, photos, tutorials, and other information shown on www.creativeappliques.com are the property of and copyrighted by Creative Appliques, LLC and Creative Cuts, LLC.

* All designs on www.creativeappliques.com are original artwork and may not be copied, shared, traced, or edited in any way.

*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
PHOTO USE POLICY*
You are allowed to use the OUTLINE photo with the CC watermark logo left intact to advertise on your business page.

*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ *

WHAT YOU ARE ALLOWED TO DO WITH OUR DESIGNS: 

  1. Use the cut file designs on items for personal use.
  2. Sell items with our designs in your small business, on your personal website, Etsy, Craft shows, Artfire, etc.
  3. Use the designs for small commercial jobs NOT to exceed 100 products. NO MASS PRODUCTION. Sales greater than 100 uses need additional licensing which can be found here: COMMERCIAL USE LICENSING
  4. Use the photo with the watermark left intact for use on your business page.

WHAT YOU ARE NOT ALLOWED TO DO WITH OUR DESIGNS: 

  1. NOT allowed to sell, resell, share, giveaway and/or copy the digital designs in part or whole.
  2. CANNOT use our designs as is or altered in any way and sell, resell, or claim them as your own. 
  3. CANNOT share or give away our designs for free.
  4. CANNOT use any parts of our designs to create your own designs in part or whole and sell on a competitor website.
  5. CANNOT use our fonts to create designs of your own and then sell the digital file of those designs.
  6. MAY NOT use our designs for web design graphics.
  7. MAY NOT use our designs for logos or any other derived works.  
  8. MAY NOT use our deigns for mass production or manufacturing like Zazzle/Spoonflower/Cafe Press or the like. 
  9. MAY NOT use our designs to create bulk items to be sold wholesale to retail stores or wholesaled to larger companies or internet sites or any other means.

All designs are the intellectual property of Creative Appliques and Creative Cuts SVG. All copyrights remain with Creative Appliques and Creative Cuts SVG. By purchasing our digital designs, you have permission to use that design file on your items. It does not give you the right to resell/share/giveaway the design.

By purchasing our designs you agree to these terms of use.

All designs are digitized by me and have been tested.

Due to the digital nature of this product refunds are unavailable.

You will need a cutting machine and a way to get the design from your computer to your machine. 

“LIKE” us on Facebook to be alerted to the latest design releases, sales and coupons.  FACEBOOK 

If there are any questions about the above policies, please contact me by CLICKING HERE

REQUESTING A DESIGN?

Please click here: DESIGN REQUEST

DESIGN ISSUE?

Please click here if you are experiencing an issue with a design you have purchased: DESIGN ISSUE

 

Still have questions? Send us a message

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